Alabama Customers: 

Regulatory agency: Alabama Securities Commission 

• Online: http://www.asc.state.al.us/ 

• Phone: 800-222-1253 

  
  

Alaska Customers: 

For Alaska residents only: 

Regulatory agency: State of Alaska, Division of Banking & Securities 

If your issue is unresolved by Wizz Cross Border USA Inc. at 1-833-919–3278, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: 

 https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf 

Submit formal complaint form with supporting documents: 

Division of Banking & Securities 
PO Box 110807 
Juneau, AK 99811-0807 

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One 

Arizona Customers: 

Regulatory agency: Arizona Department of Insurance and Financial Institutions 

• Website: https://difi.az.gov/ 

• Phone: 602-771-2800 or 1-800-544-0708 

Arkansas Customers:

Regulatory agency: Arkansas Securities Department 

• Phone: 501-324-9260 or 800-981-4429 

• Fax: 501-324-9268 

By mail: 
Arkansas Securities Department: 
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202 

California Customers: 

Regulatory agency: Department of Financial Protection and Innovation (DFPI) 

California Consumer Complaint Notice: 
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation. 

• Online: https://dfpi.ca.gov/submit-a-complaint/ 

• Toll-free telephone number: 1-866-275-2677 

• Email: consumer.services@dfpi.ca.gov 

• Mail: Department of Financial Protection and Innovation, May Lee State Office Complex, 651 Bannon Street, Suite 300, Sacramento, CA 95811 

  
  

Colorado Customers:

Regulatory agency: Colorado Division of Banking 

• Online: https://banking.colorado.gov/consumers/file-a-complaint 

• Phone: 303-894-7575 

• Email: DORA_BankingWebsite@state.co.us 

• Fax: 303-894-7570 

By mail: 
Colorado Division of Banking 
1560 Broadway, Ste. 975 
Denver, Colorado 80202 

Colorado Consumer Compliant Notice: 

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. 

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT, You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. 

 If you are a Colorado Resident and have a Complaint about Wizz Cross Border USA Inc.  All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:  

Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202, 

Email: DORA_BankingWebsite@state.co.us, 

Website: banking.colorado.gov/industry/money-transmitters 

 Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. 

Connecticut Customers: 

Regulatory agency: Connecticut Department of Banking 

• Online: http://www.ct.gov/dob 

• Phone(s): 860-240-8170 or 800-831-7225, ext. 8170 

• Email: Department.Banking@ct.gov 

  
  

Delaware Customers: 

Regulatory agency: Delaware Office of State Bank Commissioner 

• Online: http://banking.delaware.gov/ 

• Phone: 302-739-4235 

• Fax: 302-739-2356 

• By mail: 
  1110 Forrest Avenue 
  Dover, DE 19904 
  Attention: Compliance 

  
  

District of Columbia Customers: 

Regulatory agency: District of Columbia Department of Insurance, Securities, & Banking 

• Online: http://disb.dc.gov 

• Phone: 202-727-8000 

• Fax: 202-354-1085 

• Email: disbcomplaints@dc.gov 
  
  

 Florida Customers: 

Regulatory agency: Florida Office of Financial Regulation 

• Online: http://www.flofr.com/ 

• Phone: 850-487-9687 

• Fax: 850-410-9548 

By mail: 
Florida Office of Financial Regulation 
Attention: Consumer Assistance Group 
200 E. Gaines Street 200 
Tallahassee, FL 32399-0371 

Georgia Customers: 

Regulatory agency: Georgia Department of Banking & Finance 

• Online: http://www.dbf.georgia.gov 

• Phone: 888-986-1633 

 
Hawaii Customers: 

Regulatory agency: Hawaii Division of Financial Institutions 

• Online: http://www.hawaii.gov/dcca/dfi 

• Phone: 808-586-2820 

By mail: 
Division of Financial Institutions 
Department of Commerce and Consumer Affairs 
P.O. Box 2054 
Honolulu, HI 96805 
Email: dfi@dcca.hawaii.gov 

Idaho Customers: 
Regulatory agency: Idaho Department of Finance 

• Online: http://finance.idaho.gov/ 

• Phone: 208-332-8000 

By mail: Idaho Department of Finance Securities Bureau 
P.O. Box 83720 
Boise, ID 83720-0031 
Email: securities@finance.idaho.gov 

Illinois Customers: 

Regulatory agency: Illinois Department of Financial and Professional Regulation 

• Online: http://www.idfpr.com/ 

• Phone: 888-473-4858 

By mail: 
Illinois Department of Financial & Professional Regulations Administration 
100 W. Randolph, Suite 9-100 
Chicago, IL 60601 

Indiana Customers: 

Regulatory agency: Indiana Department of Financial Institutions 

• Online: http://www.in.gov/dfi 

• Phone: 317-232-3955 800-382-4880 

• Fax: 317-232-7655 

• Email: DFIcomplaints@dfi.in.gov 

By mail: 
Indiana Department of Financial Institutions 
30 South Meridian Street, Suite 300 
Indianapolis, Indiana 46204 

Iowa Customers: 

Regulatory agency: Iowa Division of Banking 

• Online: http://www.idob.state.ia.us 

• Phone: 515-281-4014 

• Fax: 515-281-4862 

By mail: 
Iowa Division of Banking 
200 East Grand Avenue, Suite 300 
Des Moines, IA 50309 

Kansas Customers: 

Regulatory agency: Kansas Office of the State Bank Commissioner 

• Online: http://www.osbckansas.org 

• Phone: 785-380-3939 

• Fax: 785-371-1229 

By mail: 
Kansas Office of the State Bank Commissioner 
Attn: Consumer Affairs Department 
700 SW Jackson St, Suite 300 Topeka, KS 66603 
Email: complaints@osbckansas.org 

Kentucky Customers: 

Regulatory agency: Kentucky Department of Financial Institutions 

• Online: http://www.kfi.ky.gov 

• Phone: 800-223-2579 

• Fax: 502-573-8787 

• Email: KFI.Compaints@ky.gov 

By mail: 
Department of Financial Institutions 
Attention: Complaint Submission 
500 Mero Street, 2SW19 
Frankfort, KY 40601 

Louisiana Customers: 

Regulatory agency: Louisiana Office of Financial Institutions 

• Online: http://www.ofi.louisiana.gov 

• Phone: 888-525-9414 

• Fax: 225-925-4524 

• Email: complaints@ofi.la.gov 

By mail: 
Office of Financial Institutions 
Post Office Box 94095 
Baton Rouge, LA 70804-9095

Maine Customers: 

Regulatory agency: Maine Bureau of Consumer Credit Protection 

• Online: http://www.credit.maine.gov 

• Phone: 207-624-8527 800-332-8529 (ME only) 

• Fax: 207-582-7699 

• Email: CCP.PFR@maine.gov 

By mail: 
Department of Professional & Financial Regulation 
Bureau of Consumer Credit Protection 
35 State House Station 
Augusta, Maine 04333

Maryland Customers: 

Regulatory agency: Maryland Office of the Commissioner of Financial Regulation 

• Online: http://www.dllr.state.md.us 

• Phone: 888-784-0136 

By mail: 
Office of the Commissioner of Financial Regulation 
Attention: Complaint Unit 
500 North Calvert Street, Suite 402 
Baltimore, MD 21202 

Maryland Consumer Compliant Notice: 
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Wizz Cross Border USA, Inc., NMLS ID 1026711 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136. 

Massachusetts Customers: 

Regulatory agency: Massachusetts Division of Banks 

• Online: http://www.mass.gov/dob 

• Phone: 617-956-1501, 800-495-2265 (MA only) 

• Email: dobconsumer.assistance@mass.gov 

• Fax: (617) 368-2700 

By mail: 
Commonwealth of Massachusetts Division of Banks 
Attn: Consumer Assistance Unit 
One Federal Street, Suite 710, Boston, MA 02110-2012. 

Michigan Customers:

Regulatory agency: Michigan Department of Insurance & Financial Services 

• Online: https://www.michigan.gov/difs 

• Phone: 877-999-6442 

• Fax: 517-284-8837 

• Email: difscomplaints@michigan.gov 

By mail: 
DIFS - Office of Consumer Services 
PO Box 30220 
Lansing MI 48909-7720 

Minnesota Customers: 

Regulatory agency: Minnesota Department of Commerce 

• Online: http://www.mn.gov/commerce 

• Phone: 651-539-1600 

• Email: consumer.protection@state.mn.us 

 Mississippi Customers:

Regulatory agency: Mississippi Department of Banking & Consumer Finance 

• Online: http://www.dbcf.ms.gov 

• Phone: 800-844-2499 

Missouri Customers: 

Regulatory agency: Missouri Division of Finance 

• Online: http://www.finance.mo.gov 

• Phone: 573-751-3242 

• Fax: 573-751-9192 

By mail: 
Missouri Division of Finance 
P.O. Box 716 
Jefferson City, MO 65102-0716 

Montana Customers: 

For consumers located in Montana, please contact Wizz Cross Border USA Inc. directly 

Nebraska Customers: 

Regulatory agency: Nebraska Department of Banking & Finance 

• Online: http://www.ndbf.ne.gov 

• Phone: 402-471-2171 

By mail: 
Nebraska Department of Banking & Finance Financial Institutions – Complaints 
P.O. Box 95006 
Lincoln, Nebraska 68509-5006 

Nevada Customers: 

Regulatory agency: Nevada Financial Institutions Division 

• Online: http://www.fid.state.nv.us 

• Phone: 702-486-412 

New Hampshire Customers: 

Regulatory agency: New Hampshire Banking Department

• Online: http://www.nh.gov/banking 

• Phone: 603-271-3561 

• Fax: 603-271-1090 

By mail: 
New Hampshire Banking Department 
53 Regional Drive, Suite 200 
Concord NH 03301 

New Jersey Customers: 

Regulatory agency: New Jersey Department of Banking & Insurance 

• Online: http://www.state.nj.us/dobi 

• Phone: 800-446-7467 609-292-7272 

• Fax: 609-777-0508 609-292-2431 

By mail: 
New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (“CIRC”) 
P.O. Box 471 
Trenton, New Jersey 08625-0471 

New Mexico Customers: 

Regulatory agency: New Mexico Financial Institutions Division 

• Online: http://www.rld.state.nm.us/financialinstitutions 

• Phone: 505-476-4885 

• Fax: 505-476-4670 

• 
  

New York Customers: 

Regulatory agency: New York Department of Financial Services 

• Online: http://www.dfs.ny.gov 

• Phone: 877-226-5697 

By mail: 
Department of Financial Services, Consumer Assistance 
Unit 1 State Street 
New York, NY 10004 

North Carolina Customers: 

Regulatory agency: North Carolina Office of the Commissioner of Banks 

• Website: https://nccob.nc.gov/ 

• Phone: 1-919-733-3016 

North Dakota Customers: 

Regulatory agency: North Dakota Department of Financial Institutions 

• Online: http://www.nd.gov/dfi 

• Phone: 701-328-9933 

• Fax: 701-328-0290 

• Email: DFI@ND.GOV 

By mail: 
North Dakota Department of Financial Institutions 
2000 Schafer Street, Suite G 
Bismarck, ND 58501-1204 

Ohio Customers:

Regulatory agency: Ohio Division of Financial Institutions

• Online: http://www.com.ohio.gov/fiin 

• Phone: 866-278-0003 

• Fax: 614-644-1631 

By mail: 
Ohio Department of Commerce 
Division of Financial Institutions 
77 South High Street, 21st Floor 
Columbus, Ohio 43215-6120 

Oklahoma Customers: 

Oklahoma Banking Department 

• Online: http://www.ok.gov/banking 

• Phone: 405-521-2782 

Oregon Customers: 

Regulatory agency: Oregon Division of Financial Regulation 

• Online: http://www.cbs.state.or.us/dfcs 

• Phone: 866-814-9710 (OR only) 888-877-4894 

• Fax: 503-378-4351 

• Email: DFR.FinancialServicesHelp@oregon.gov 

By mail: 
Department of Consumer and Business Services 
PO Box 14480 
Salem, OR 97309-0405 

Pennsylvania Customers: 

Pennsylvania Department of Banking and Securities 

• Online: https://www.dobs.pa.gov 

• Phone: 800-600-0007 800-722-2657 

• Fax: 717-724-6869 

By mail: 
Pennsylvania Department of Banking and Securities 
17 N. 2nd Street, Suite 1300, 
Harrisburg, PA 17101 

Puerto Rico Customers: 

Puerto Rico Office of Commissioner of Financial Institutions

• Online: http://http://www.ocif.pr.gov 

• Phone: (787) 723-3131 

By mail: 
Commissioner of Financial Institutions 
Attention: COMPLAINTS DIVISION 
Office of the Commissioner of Financial Institutions 
PO Box 11855 
San Juan PR 00910-3855 

Rhode Island Customers 

Regulatory agency: Rhode Island Dept. of Bus. Regulation – Div. of Banking 

• Online: https://dbr.ri.gov/divisions/banking 

• Phone: 401-462-9500 

By mail: 
Department of Business Regulation Division of Banking 
1511 Pontiac Avenue Bldg. 68-1 
Cranston, RI 02920 
Fax: 401-462-9503 

South Carolina Customers:

Regulatory agency: South Carolina Office of the Attorney General 

• Online: http://www.scag.gov 

• Phone: 803-734-3970 

South Dakota Customers: 

Regulatory agency: South Dakota Division of Banking 

• Online: http://www.dlr.sd.gov/banking 

• Phone: 605-773-3421 

By mail: 
SD Division of Banking 
1714 Lincoln Ave, Suite 2, 
Pierre, SD 57501 

Tennessee Customers

Regulatory agency: Tennessee Department of Financial Institutions 

• Online: http://www.tennessee.gov/tdfi 

• Phone: 800-778-4215 

• Fax: 615-253-7794 

• Email: tdfi.consumerresources@tn.gov 

Texas Customers: 

Regulatory agency: Texas Department of Banking 

• Online: http://www.dob.texas.gov 

• Phone: 877-276-5554 (toll-free) 

• Fax Number: 512-475-1313

• Email: consumer.complaints@dob.texas.gov 

By mail: 
Texas Department of Banking 
2601 North Lamar Boulevard, Suite 300 
Austin, Texas 78705 

Utah Customers:

Regulatory agency: Utah Department of Financial Institutions

• Online: http://www.dfi.utah.gov 

• Phone: 801-538-8830 

• Fax: 801-538-8894

By mail: 
Utah Department of Financial Institutions 
PO Box 146800 
Salt Lake City, UT 84114-6800 

Vermont Customers: 

Regulatory agency: Vermont Department of Financial Regulation 

• Online: http://www.dfr.vermont.gov/banking 

• Phone: 833-337-4685 

• Fax: 802-828-1477 

By mail: 
Vermont Department of Financial Regulation Banking Division – Consumer Assistance 
89 Main Street 
Montpelier, VT 05620-3101 

U.S Virgin Islands Customers: 

U.S Virgin Islands Division of Banking, Insurance and Financial Regulation

• Online: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation 

• Phone: 340-774-2991 

Virginia Customers: 

Regulatory agency: Virginia Bureau of Financial Institutions

• Online: https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions 

• Phone: 804-371-9675, 800-552-7945 

• Fax: 804-371-9416 

By mail: 
Virginia Bureau of Financial Institutions 
Post Office Box 640 
Richmond, VA 23218-0640 

Washington Customers 

Regulatory agency: Washington Department of Financial Institutions

• Online: http://www.dfi.wa.gov 

• Phone: 877-746-4334 

• Fax: 360-596-3868 

By mail: 
Department of Financial Institutions Division of Consumer Services 
P.O. Box 41200 
Olympia, Washington 98504-1200

West Virginia Customers:

Regulatory agency: West Virginia Division of Financial Institutions

• Online: http://www.dfi.wv.gov 

• Phone: 304-558-2294 

• Fax: 304-558-0442 

By mail: 
Consumer Complaints West Virginia Division of Financial Institutions 
900 Pennsylvania Avenue Suite 306 
Charleston, West Virginia 25302-3542 

Wisconsin Customers:  

Regulatory agency: Wisconsin Department of Financial Institutions 

• Online: http://www.wdfi.org 

• Phone: 800-452-3328 608-261-7578 

• Fax: (608) 264-7968 

By mail: 
Department of Financial Institutions Bureau of Consumer Affairs 
PO Box 8041 
Madison, WI 53708-804

Wyoming Customers: 

Regulatory agency: Wyoming Department of Audit

• Online: http://audit.state.wy.us/banking 

• Phone: 307-777-7797 

• Fax: 307-777-3555 

By mail: 
Wyoming Division of Banking 
Hathaway Building, 2nd Floor 
2300 Capitol Avenue 
Cheyenne, WY 82002